Your complete satisfaction is our priority. If an item purchased from Get Dirty Dirt Bikes.com does not meet your expectations, it may be eligible for return.
If you have New and Unused, Incorrect, Damaged, or Defective Product you would like to return, you can contact us at (760) 327-0747 or email dave@getdirtydirtbikes.com. For faster service, please include your order/PO number, part number, and reason for the return.
Not eligible for return:
- Clearance Parts at the time of purchase.
New/Unused Product Returns
- Returns for unused products within 90 days of the ship date.
- The Customer is responsible for the return shipping costs and fees.
- Original shipping charges are non-refundable.
New/unused products must be new, unused and must be in the original packaging
Time Since Ship Date Fee Amount : 91-180 Days 15% of the purchase price
Over 180 Days: No returns accepted
- Return packages must be received by Get Dirty Dirt Bikes within 180 days of the Ship Date to be accepted. No returns will be accepted past 6 months unless there is a Valid Warranty Issue.
- Any applicable handling fees will be deducted from your refund.
- All returned products will be inspected upon return.
General Guidelines
- We reserve the right to adjust the fee amount based on the condition of the product and its packaging.
- Products that show signs of excessive age, abuse, improper handling, or have been modified beyond Get Dirty Dirt Bikes instructions may be rejected and incur an inspection fee. These exceptions can be returned to sender for a fee or disposed of, based on the customer's preference.
- Any domestic orders that are returned to Get Dirty Dirt Bikes as refused by receiver or non-deliverable will be subject to a return handling fee and will be processed as a return in compliance with our return policy and includes a 15% restocking fee.
- Any international orders that are refused at the time of delivery will be subject to carrier abandonment of the package, at which time the ordered products would be discarded by the carrier. The customer will not be refunded for the value of the order and the discarded products are no longer retrievable.